Are your chemicals safe?

We use odor free, non-toxic, biodegradable, hypoallergenic natural cleaning solutions free of VOC’s that are safe for both children and pets. View our MSDS

 How soon can I walk on the carpet?

Children and pets should stay off the carpet until it dries to the touch. Light use of the carpet is acceptable with use of the booties provided. Wait a full 24 hours before removing protection from underneath the furniture.

 Why should I have my carpet cleaned?

There are quite a few reasons to have your carpet cleaned:

  • HEALTH-Carpeting and fabrics not properly maintained have the potential to cause a variety of health issues.
  •  LIFE- The life of your carpet can be greatly extended by routine carpet cleaning.
  •  APPEARANCE-Maintain the original luster of your carpeting with interim carpet cleanings.

Which method of professional carpet cleaning is best?

Steam cleaning is the recommended method of most carpet manufacturers, and is also recommended by our company.

 Where does all the dirt go?

A waste recovery tank. This waste is disposed of in accordance to local laws.

Should I vacuum before the carpet cleaners arrive?

Pre-vacuuming is included in most of our packages. Very heavy dry soiling and debris should be vacuumed off or removed ahead of time. 

 Do you move furniture?

Yes. Sofas, tables and chairs will be carefully moved. Larger pieces, full book cases, large beds, entertainment centers with electronics on them, heavy dressers and any other liability prone items will be left in place . If you would like us to clean under these pieces, please empty and/or dismantle items before we arrive. We will protect your furniture with disposable blocks and tabs after the furniture has been returned to it’s original spot.

 Should I move anything?

Yes, please remove: nick-knacks, breakables, and anything off of bookshelves, etc. you want moved.

 How long will it take for my carpet to dry?

Our dry times are dependent upon: weather, humidity, and air flow. Carpet typically dries in 2-8 hours.

 Are your technicians experienced?

Yes. Our cleaners have years of experience and have attended courses specific to carpet cleaning. Check out our before/after pictures

 Will your service help my allergies?

Yes, having your carpets cleaned removes dander, dust, and spores leaving a more friendly breathing environment.

 Will the bill be more than I expected?

Botanical Carpet Cleaning will provide you with a firm quote before we start the job. Any additional services ordered during the cleaning will be quoted before we start the additional service.

 Does cleaning your carpet make it wear out faster?

No. In fact, regular cleaning will remove dirt and abrasives in your carpet making your carpet last longer.

 Will your carpet cleaners be on time?

Yes, Botanical Carpet Cleaning does not overbook our cleaning techs.. We will give you a two hour window of time in which our carpet cleaner will arrive.

 Will my stains come back?

It takes years of experience to identify and treat specific spots. Botanical Carpet Cleaning has the technical expertise to remove these troubled areas from your carpet. In certain circumstances a deeply embedded spot will come back and need additional extraction service, in which case we will come back free of charge to give the spot a second try.